D.W.: Our customers enjoy the benefits of life-long technical services and guaranteed availability of original parts for decades. They can also count on support from our technological consulting team across the globe and our Customer Technology Centres. We also have a worldwide network of Customer Service Centres and Saurer agents to support our customers' businesses. Saurer original parts have a long service life. They ensure trouble-free production in the customers’ plants and reduce machine downtime. Naturally, our products come with specified guarantee periods, information concerning expected service life and application recommendations. Many parts are protected by patent to ensure that our customers can benefit exclusively.
Another major advantage is that customers' machines will always be up to date and benefit from the latest innovations. It can be costly to use parts from a third party because this often decreases machine performance: the risk of damage is higher, e.g. damaged bearings caused by badly balanced rotors. Very often, third-party parts have a shorter lifetime and must be replaced at shorter intervals. Replaced parts or electronic parts with incorrect settings may need to be serviced more in order to address problems.